I would like to take this opportunity to offer my sincere appreciation and heartfelt gratitude to Ms. Susan Boller, of Bach & Associates, Inc., for the outstanding manner in which she handled the sale of my parents’ house.

On April 24, the attorney, auctioneer, Ms. Boller & I met to discuss actions needed to prepare the house for sale. It was made very clear that the attorney’s "quality team’ would do the work and Susan’s job was to sell it. However, no list of tasks, schedule, plan, cost estimates or completion dates were established then, or at any time. So, the effort just dragged along under the guise that "the contractor was really busy" and we were really lucky that he could fit us into his schedule. In July, Ms. Boller was told to put the house on the market even though the "quality team" had fouled up the electrical system & many of the switches and lights were not fully operative.

It was taken off the market when it was obvious that the house was receiving a lot of negative comments and was not going to sell, unless we reduced the price or made some changes. At a meeting I called with the attorney and Ms. Boller, the attorney agreed to remove his "quality team" and Ms. Boller be allowed to determine the appropriate course of action to get the house sold.

Ms. Boller immediately took charge. She considered many possibilities for improvement, evaluated comment received from clients who visited the house, re-evaluated the selling price, then developed a list of tasks which would have maximum impact on the value of the house for the minimum cost in the shortest period of time. The tasks were prioritized, "best qualified within a predetermined price range" contractors were selected, schedules were finalized, work progress was monitored and payment was approved based on the work quality and adherence to schedule(s). I was amazed at the speed with which she was able to get the house back on the market, within the six week time frame and the $15,000 price limit we had set as goals. Although the market had cooled a bit, the house sold quickly.

Ms. Boller is a unique individual who possesses broad understanding of and appreciation for the needs and desires of her client. She has demonstrated an exception ability to assimilate the requisite details necessary to direct, control and influence others while maintaining a high degree of moral and confidence in herself and those with which she was working. Through initiative, professional competency, and devotion to duty, she made a significant contribution in getting the house ready for market and sold. She accomplished more to increase the value of the house in six weeks than the "quality team" accomplished in three months, and a lot cheaper.

Ms. Boller looks and acts like a professional, giving the impression of a person who knows what to do and how to get done. This helps spread the word about the excellent quality of personnel working at Bach & Associates, Inc., which translates into increased visibility and business in the company. The basis of her effectiveness is an excellent example for all to emulate. My congratulations to her for a job well done. I would gladly recommend her to anyone looking for a professional realtor - one who really cares.

Very truly yours,